Help center

Everything you need to sell your device. Can't find an answer? Email louis@cellphonemd.net.

Erase your device before you ship

Back up first. Then remove every account lock and factory-reset the device. We can't pay for devices still locked to an account (Apple Activation Lock, Google Factory Reset Protection, Samsung Reactivation Lock).

iPhone or iPad

1. Back up: Settings → [your name] → iCloud → iCloud Backup → Back Up Now.
2. Turn off Find My: Settings → [your name] → Find My → Find My iPhone/iPad → Off (enter your Apple Account password).
3. Erase: Settings → General → Transfer or Reset iPhone/iPad → Erase All Content and Settings. Sign out of your Apple Account if asked.
4. Remove your SIM card, or delete the eSIM if your carrier allows it.
5. Already shipped or the device doesn't work? Sign in at icloud.com/find, select the device and choose Remove This Device.

Mac / MacBook

1. Back up with Time Machine.
2. Sign out: System Settings → [your name] → Sign Out (this turns off Find My Mac).
3. Erase: System Settings → General → Transfer or Reset → Erase All Content and Settings (Apple silicon or T2 Macs on recent macOS). Older Macs: erase the disk from macOS Recovery and reinstall macOS.
4. Remove any firmware password.

Apple Watch

1. Keep your iPhone and Watch close together. On iPhone open the Watch app → All Watches → tap ⓘ next to the watch → Unpair Apple Watch. This removes Activation Lock.
2. If you can't unpair, erase it on the watch (Settings → General → Reset → Erase All Content and Settings), then remove it from icloud.com/find.

AirPods

1. On iPhone: Settings → [your AirPods] → Forget This Device. Or open Find My → Devices → your AirPods → Remove This Device.
2. Send the AirPods with their charging case.

Android tablet (Google Pixel Tablet and others)

1. Back up: Settings → Google → Backup.
2. Remove your Google account: Settings → Passwords & accounts (or Accounts) → your Google account → Remove account. This turns off Factory Reset Protection.
3. Factory reset: Settings → System → Reset options → Erase all data (factory reset).

Samsung Galaxy phone or tablet

1. Remove your Samsung account and Google account: Settings → Accounts and backup → Manage accounts → select each account → Remove account.
2. Factory reset: Settings → General management → Reset → Factory data reset.

Apple Watch

1. On the iPhone, open the Watch app → All Watches → tap ⓘ next to the watch → Unpair Apple Watch. This removes Activation Lock.
2. If you no longer have the iPhone: on the watch, Settings → General → Reset → Erase All Content and Settings, then remove it from Find My at icloud.com/find.

Samsung / Google smartwatch

1. Remove the watch from the Galaxy Wearable or Pixel Watch app on your phone.
2. On the watch: Settings → General (or System) → Reset.

PlayStation 5

1. Settings → Users and Accounts → Other → Console Sharing and Offline Play → Disable.
2. Settings → System → System Software → Reset Options → Reset Your Console.
3. Include the controller and power cable for the best offer.

Xbox Series X|S

1. Settings → General → Personalization → My home Xbox: turn off Make this my home Xbox.
2. Settings → System → Console info → Reset console → Reset and remove everything.

Nintendo Switch / Switch 2

1. Open the eShop → your profile → Deregister the console as your primary console.
2. System Settings → System → Formatting Options → Initialize Console.
3. Include the Joy-Con, dock and power adapter.

Steam Deck

1. Settings → System → Factory Reset. This signs out of Steam and erases games and data.

Meta Quest / PlayStation VR2 / Apple Vision Pro

1. Quest: in the Meta Horizon app, Devices → your headset → Headset settings → Advanced → Factory reset, then remove it from your account.
2. PS VR2: unplug it from the PS5; nothing is stored on the headset. Include both Sense controllers.
3. Vision Pro: Settings → General → Transfer or Reset → Erase All Content and Settings, then remove it from Find My.

MacBook

1. Sign out of iCloud (System Settings → your name → Sign Out) so Find My and Activation Lock are off.
2. System Settings → General → Transfer or Reset → Erase All Content and Settings.
3. Remove any firmware password and any company (MDM) management.

AirPods

1. On your iPhone: Settings → Bluetooth → ⓘ next to the AirPods → Forget This Device. This also removes them from Find My.
2. Send both earbuds and the charging case.

Game consoles

• PlayStation 5: Settings → System → System Software → Reset Options → Reset Your Console. Turn off Console Sharing and Offline Play first if this is your primary PS5.
• Xbox Series X|S: Settings → System → Console info → Reset console → Reset and remove everything.
• Nintendo Switch / Switch 2: deactivate it as your primary console in the Nintendo eShop, then System Settings → System → Formatting Options → Initialize Console.

Condition guide

Battery health under 80% (or a "service battery" message) or any functional problem counts as Broken. Devices that don't power on need a custom quote. Between two grades? Pick the lower one. If it's better, we pay more.

Packing & shipping

• Prepaid label: we email a free, tracked label. Print it, tape it on, drop it off or schedule a free carrier pickup.
• No printer? Choose "We'll mail you the label" at checkout, or email us your order number.
• Shipping kit: choose the free kit and we'll mail a padded box and label.
• Ship it yourself: use your own postage and add the tracking number on your tracking page. Address it to:
  Cellphone Depot - Trade-In Dept.
  2086 W Busch Blvd
  Tampa, FL 33612
• Use a small sturdy box with padding (bubble wrap or paper) so nothing moves. Don't ship in an envelope alone. Cover or remove old labels.
• Include a slip with your order number. Remove cases, screen protectors and SIM cards. Accessories can't be returned.
• Optional extra insurance at checkout covers full value. Ship within your 14-day price lock.

Getting paid

Expedited processing (optional, fee deducted from payout): inspected within 1 business day of delivery and paid the next business day.

Re-quotes and returns

If the model, storage, carrier or condition differs from your description, we post a revised offer on your tracking page and email you with the reason. You can accept, decline (we return the device free), or ask for a second look. If we don't hear back within 7 days, we may process the revised offer. If your device is in better condition than you said, we pay the higher price.